Blog

Desktop as a Service (DaaS) is transforming the way customer care teams work remotely. Virtual desktops allow organizations to deliver secure, flexible, and practical solutions for their teams regardless of where they are located. If you're a customer care director or IT manager seeking better remote work, vDeskWorks provides an effective Desktop as a Service platform to serve your needs.

5 things to consider regarding virtual desktops and Desktop as a Service for remote customer care eams, according to vDeskWorks

1. Virtual Desktops Ensure Seamless Remote Work

Virtual desktops allow customer care representatives to access their workspace from any devicelaptops, tablets, or even mobile phones. With vDeskWorks Desktop as a Service, agents can access their virtual desktops via a secure HTML5-based web portal or a client application on Windows, Mac, Chrome, iOS, or Android hardware. No more shipping boxes of hardware to remote workers or compatibility headaches. No matter if the agent is in the office or out and about, Desktop as a Service gives them the same desktop experience with all of their applications and data.

Take the case of vDeskWorks, which enables remote staff to instantly connect, enhancing productivity as they remain connected to virtual desktops around the clock. It is ideal for customer service teams who require instant access to applications such as CRM software or ticketing systems. With Desktop as a Service, companies can implement Bring Your Own Device (BYOD) policies, allowing agents to use their own devices without compromising on security. This is a significant advantage that makes virtual desktops revolutionary in their application to remote customer support teams.

2. Desktop as a Service Saves Time on Onboarding

It is essential to get new customer service agents online quickly. Conventional implementations require sending hardware or deploying software, and hours or even days elapse. With vDeskWorks' Desktop as a Service, getting started is easy. Virtual desktops can be set up in mere minutes, not hours, with the simple Microsoft Azure DaaS Publishing Wizard. This utility enables IT administrators to rapidly configure and manage virtual desktops customized for every agent role.

For example, vDeskWorks cloud-based virtual desktops are pre-installed with Windows and Office 365 so agents can get to work immediately. That pace of onboarding is critical for customer care environments, where onboarding helps minimize downtime while maintaining service levels. Desktop as a Service dispenses with complicated IT implementations, allowing your staff to devote themselves to customer service rather than technical troubleshooting.

3. Virtual Desktops Enhance Security for Customer Information

Security is a priority for customer care teams dealing with sensitive information, such as payment information or customer records. vDeskWorks Desktop as a Service maintains data security by housing it in the cloud instead of local devices. In case a device is lost or stolen, it can be removed from virtual desktops without compromising data breaches. vDeskWorks also employs multi-factor authentication (MFA), such as email or OTP authentication, to allow only authentic users to access virtual desktops.

In addition, vDeskWorks Desktop as a Service is designed to meet stringent regulations, including HIPAA and PCI, and is well-suited for healthcare or financial industries. Virtual desktops are stored on secure, US-based cloud servers that feature dual 10-gigabit connections for rapid, compliant access. Such an arrangement allows customer service teams to work securely from anywhere and still meet compliance requirements. With Desktop as a Service, your business can simplify reducing cyber risks and safeguarding sensitive data.

4. Desktop as a Service Makes IT Management Easy

IT management of remote customer support teams can be a pain. Desktop as a Service removes the headache by offloading functions such as updates, patching, and maintenance onto the provider. vDeskWorks has a centralized management console, making it simple to track and manage virtual desktops. IT admins can allocate server roles, manage apps, and monitor performance metrics with ease using a few clicks.

For instance, the vDeskWorks dashboard enables real-time monitoring of server status, app usage, and agent activity. This enables customer care directors to identify conditions such as idle time or unused apps and optimize the performance of teams. The platform's load balancers also guarantee that virtual desktops operate smoothly even in the event of a high volume of calls by spreading traffic across the servers. With Desktop as a Service, IT teams are able to address strategic objectives rather than maintenance tasks, conserving resources and time.

5. Virtual Desktops Enable Scalability and Cost Savings

Customer support teams tend to expand or contract depending on demand, such as during holiday seasons or new campaigns. Scaling is simple with Desktop as a Service. vDeskWorks allows you to add or subtract virtual desktops in an instant, so you don't pay for anything you're not using. This pay-as-you-go scheme saves money versus purchasing and maintaining physical hardware, lowering capital spending (CapEx) and moving to repeatable operating expenses (OpEx).

vDeskWorks Desktop as a Service also facilitates cost-saving BYOD initiatives, allowing agents to utilize their own devices at no cost for company-owned hardware. Industry estimates put the potential savings of Desktop as a Service at up to $1,920 per workstation over four years. For customer service teams, this translates to more funds for training or equipment, with virtual desktops allowing agents to maintain speedy, trouble-free access to their working environment.

Why vDeskWorks for Desktop as a Service?

vDeskWorks is a top-tier Desktop as a Service provider for remote customer support teams. Its virtual desktops hosted in the cloud provide unprecedented flexibility, allowing agents to work on any device, anywhereThe platform supports persistent and non-persistent virtual desktops. Persistent virtual desktops allow agents to save settings and data, which is suitable for long-term employees who require a customized workspace.

Non-persistent virtual desktops reset after each session, perfect for shift-based teams where multiple agents share the same setup.

The vDeskWorks Remote Assistance feature also simplifies support. IT staff can remotely control a virtual desktop (with the user's permission) to quickly resolve problems, minimizing downtime for customer support agents. With integration for popular cloud storage such as Google Drive, Dropbox, or OneDrive, agents can securely access files. 24/7 support and an intuitive interface mean your customer support team remains productive and connected.