Ericom

		Ericom
Solution Type	Own Solution	Own Solution
Solution Name	vDesk.works	Ericom Connect
CPU (vCores)	2 / 4 / 8 / 16 / 32 vCores and more / BYOL	Custom
RAM	4 / 8 / 16 / 32 / 64 / 128 GB and more / BYOL	Custom
OS Drive	128 / 256 / 512 / 1024 GB and more / BYOL	Custom
User Profile Disk (UPD)	25 / 50 / 100 GB and more	Custom
Shared Storage	128 GB Included for above 50 Users	N/A
Bandwidth	Un-Metered	N/A
FEATURES	vDesk.works	Ericom
Operating System	Windows 10 / Windows 11 / Server 2016 / Server 2019 / Server 2022	Windows Server 2012 and Higher
Protocol	RDP	RDP
Load Balancing	✔	✔
Application Publishing	✔	✔
Office Suite	Office 365, Office 2016 / 2019, Open Office / BYOL	BYOL
VDI (Single Session)	✔	❌
DaaS (Multi Session)	✔	✔
Printing Redirection	✔	✔
Users	Unlimited Users	Unlimited Users
Sub Domain	Included with SSL	❌
Simplified Deployment	✔	✔
Storage Type	Included Enterprise SSD over RAID 10	Enterprise SSD
SECURITY FEATURES	vDesk.works	Ericom
Active Directory Services	Free	✔
On-Prem Active Directory Sync	Free	✔
Multifactor Authentication	Mail MFA & Device Fingerprinting	✔
Custom Lockdown Policies	✔	✔
Endpoint Protection	Webroot & Windows Defender	Ericom Shield
Automatic Backup (Snapshots)	✔	N/A
DNS Filtering	✔	N/A
Dedicated Firewall	✔	❌
CLIENT PLATFORMS	vDesk.works	Ericom
Windows 7 / 8.x / 10	✔	✔
Linux	✔	✔
MAC	✔	✔
IOS / Android	✔	✔
Chromebook	✔	✔
HTML5 Based Web Browser	✔	✔
ON DEMAND (NO EXTRA COST)	vDesk.works	Ericom
IPsec Site to Site VPN	Free	✔
IP Based Content Filtering	✔	N/A
Management Console	Included for Above 25 Users	✔
Environment Management	vDesk.works	Ericom
Technical Skill Required	No	No
Environment Setup	Included	Included
Fully Managed Support	Managed by vDesk.works	Managed by Ericom
Hidden Charges	No	N/A
TRIALS	vDesk.works	Ericom
Free Testing Account	Yes	✔
Product Demo	Yes	✔
Paid POC	Yes	❌
TECHNICAL SUPPORT	vDesk.works	Ericom
Live Chat	✔	❌
Email Support	✔	✔
Ticketing Support	✔	✔
Phone Support	✔	✔
Remote Session Support	Free of Cost	❌
ADD-ON SERVICES	vDesk.works	Ericom
Capture Screenshots	✔	❌
Capture Keystrokes	✔	❌
Capture Mouse Clicks	✔	❌
Track Productivity	✔	❌
Capture Screen Video Recording	✔	❌

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