Virtual Desktop for BPOS | DaaS Solutions for BPO

Virtual Desktop for BPOS | DaaS Solutions for BPO | VDI

vDesk.works provides the ability to quickly scale up and down the number of users almost instantaneously. Everyone has a secure, centralized environment to work on regardless of their location or device.

Lower Capital Expenditure

With vDesk.works outsourcing, companies do not have to worry about preparing infrastructure for business support. This feature helps businesses save capital expenses by delivering accurate and on-time solutions.

Improved Agent Productivity

High-performance cloud desktops provide a consistent, reliable user experience to boost agent productivity.

Personalized Experience

Customize application delivery, security, and controls according to job role, group, or campaign (i.e., shift supervisor, agent, etc.).

Centralized IT Management

Focus IT on business processes and customer satisfaction instead of device management and desktop support.

Accurate and Quick

vDesk.works helps to deliver a reliable and fast response to customers. BPOs can leverage it by bringing a speedy response to the customers and monitoring the real-time updates of the business service over the internet.

Business Process Outsourcing Case Study

The Challenge

Mercury Technologies hosts a medium-sized office with 100 users, mainly focusing on software development and testing. The internal team of developers were provided with the latest computers to keep up with application needs. With their expansion to two new office sites, contractors were hired to fill up the demand with custom application development and testing. However, that came with the challenge of providing PC systems, application licenses, and tailored group policies. The small IT team was facing issues with bloated redundant software left on the PC left on PC after contractors finished with their tasks. They were also faced with several other applications that were no longer of any use to the company.

High cost to maintain, upgrade, and support the PCs
Increasingly complex IT administration
Access to Windows-based applications

The Solution

vDesk.works cloud solution enabled the company to centralize all their application development and user-based instances vDesk.works platform provided the company with different types for centralized VDIs varying from high tier to low tier depending on end-user requirements. With a centralized storage option, vDesk.works solution quickly deployed Group Policy Security permissions for contract-based employees. Managing centralized applications and systems reduced the workload on the in-house IT team, providing them room to grow and support other business operations.