FAQs

Desktop-as-a-service (DaaS) is a form of virtual desktop infrastructure (VDI) in which the VDI is outsourced and handled by a third party. Also called hosted desktop services, Desktop-as-a-service delivers as a cloud service along with the apps needed for use on the virtual desktop

A data management platform is a centralized system for collecting and analyzing large sets of data originating from disparate sources.

Virtualization is the process of running a virtual instance of a computer system in a layer abstracted from the actual hardware. It commonly refers to running multiple operating systems on a computer system simultaneously.

A hypervisor is a hardware virtualization technique allowing multiple guest operating systems (OS) to run simultaneously on a single host system. The guest OS shares the host computer's hardware, so each OS appears to have its processor, memory, and other hardware resources.

Centralized Management, Bring Your Own Device (BYOD) Support, Secure End-User Environment, Cost savings, and a lot more.

DaaS can be used by everyone ranging from small business enterprises to Large Businesses. They give you the freedom and flexibility to work from anywhere and have all the information you need in one convenient and secure location.

Employees turn on their devices on a hosted desktop and access all the necessary files and programs. Essentially, it works the same way as a standard desktop. Rather than being stored on a server, all the files and programs you need are stored in a secure data center and delivered over the Internet.

With a hybrid model, businesses deploy and manage both on-premises and cloud-hosted services. Under the hybrid approach, these models exist separately, but they also interact with each other to provide a range of combined benefits.

One of the best things about the cloud is that it's fully scalable, so adding additional space to accommodate growth (or scaling back) isn't an issue at all. Setting up new accounts for new employees and ordering more storage space or applications can be done within minutes. What's more, with DaaS, you only ever pay for what you need.

No. The cloud has made enterprise-level hardware affordable. Our fully managed service is proven to improve your IT infrastructure, available for one affordable monthly cost. Moreover, the cloud can help you reduce your costs with no costly hardware to install or maintain.

vDesk.works is a global provider of application delivery, desktop virtualization, and cloud client technology solutions. vDesk.works provide virtual desktop sessions and hosted apps as a cloud service that can be delivered to any device, anywhere, anytime.

It makes it possible for users to run their applications within the vDesk.works environment. The app is capable of supporting multiple sessions, so different users can use the same app at the same time. Otherwise, it will run in a single session mode.

Microsoft remote desktop does not support a native scanner redirection driver. However, this can be achieved via the license purchase of 3rd party solutions.

vDesk.works offers operating systems versions Microsoft Server 2008, R2, 2012, 2016, 2019, and 2022. Microsoft Windows 10, Windows 11.

Yes, our vDesk.works environment supports HD videos and audio files.

A reliable Internet connection is sufficient to run vDesk.works smoothly. It will give you the experience of working as fast as on a local computer.

In Windows mode, press CTRL+ALT+Break to view vDesk.works desktop, which can be minimized or maximized per your requirement.

vDesk.works provides virtual desktop sessions and hosted apps, such as cloud services, which can be delivered to any device, anytime and anywhere.

Yes, as long as you have access to the Internet. Launch our vDesk.works application with your credentials on your laptop or tablet; you will instantly have your work resources and shared files.

Yes, vDesk.works supports legacy applications. We can provide a compatible operating system on demand. Contact us for more information.

vDesk.works environment is centrally managed. It has cross-platform support with all native clients to access the desktop remotely.

We are cloud agnostic, and our environment functions on any cloud platform. We also have this on your private cloud.

If you have a subscription for Azure or AWS, we can provision vDesk.works from within the system.

vDesk.works DaaS environment can be used on-premises for the organizations.

Windows 10 and Windows 11.

Each user in vDesk.works environment has its own UPDs (User profile disks), allowing them to store their personalized data over the shared desktop.

Windows Server 2012, 2016, 2019, 2022.

Yes, with vDesk.works, it will be easier for you to manage your remote locations worldwide.

Open Office, browsers, Paint, Adobe Reader, Media Player, AutoCAD Viewer, and Text editors are available by default. We can also add other applications based on your requirements, which may incur additional fees based on software licensing costs.

Monthly/annually, with a minimum of one month.

Per-User License (Pay as you go).

vDesk.works administrative rights are available with the Managers Package. However, when individual users obtain administrative rights, they are solely responsible for managing the machine.

Yes, vDesk.works is available on Windows, Mac, Linux, Android, Chromebook, and any HTML5-enabled browser.

If you use a shared environment with multiple users, the applied policies will apply to all the users within the environment.

It is suitable for multiple users in industries such as education, healthcare, legal services, construction, human resources, marketing, business developments, and accounting or finance.

It is suitable for power users requiring dedicated hardware such as designers, AutoCAD engineers, and intensive applications such as Visual Studio and AutoCAD.

• Contacts
• Desktop
• Downloads
• Links
• Music
• Pictures
• User Registry data
• Roaming user profile Data

Well, you can, but that means setting up different tools to manage various settings in the server farm and client-side. While the vDesk.works management console provides everything through a single glass pane.

We have our reporting built into the vDesk.works Managers console, helping you keep track of everything happening in the environment.
Also, we have our client console available cross-platform.

Yes, we do provide the license. Additional add-on services include OS, Office, or Endpoint protection license(s).

Yes, we do offer them; it depends on the custom package. In addition, we monitor them as well on our end to make sure the security is top-notch.

Yes, we will set up the VPN tunnel from our end to your end, and then we can fetch the user via your AD. If the GPOs are required, we can do that as well.

Content filtering is available where the website, users, or groups can be restricted.

You can obtain the administrator license through us, and from there, you can shadow your users' sessions.

Yes, we do support BYOL.

vDesk.works to provide you with a control panel where you can run a report to see the list of users with their login and logout times.

The list of default applications that come in the "Standard Desktop" are listed below:

• Notepad
  
• Notepad++
  
• Calculator
  
• Adobe Reader
  
• Email Client
  
• WordPad
  
• Browsers (Microsoft Edge, IE, Mozilla Firefox, Google Chrome, and Opera Mini)
  
• Snipping Tool
  
• Paint

vDesk.works provides you with an administrator console, which lets you take control of your environment and manage it from the inside.

vDesk is the client where the user can access the Windows desktop. vDesk.works Manager is the admin console where the company administrator can set access controls for the users and various other tasks depending on the requirement, such as session shadowing, sending messages to users, and force sign-out/logoff.

Webroot is an add-on, so Endpoint cost is not included in all the packages listed on the website.

You can use any tool to back up the virtual desktop data. However, internet data usage will rise when the data is backed up.

Yes, you can deploy your custom applications/database. All the custom deployments will be done post-use case discussion and agreement between the client and the vDesk.works team.

Office license is user-based, and they are part of the User Profile Disk. To activate the application on vDesk.works, you can log in with your Office account.

We will install the application on the server, and all users who will be given access to the application are the ones who can see the application. You can choose from the list of users to whom you want to provide access to the Office application.

We are already in the Beta testing phase for a product where users can log in to the Windows environment directly through a portable USB.

Yes, VDI vDesk provides Windows 10 licenses.

In July 2020, RemoteFX vGPU was deprecated in all versions of Windows because of security vulnerabilities. This technology is not in use anymore.

In Server 2019, Camera redirection works but is not supported by Zoom and Skype.

For Camera redirection with Skype and Zoom, one has to upgrade to Windows server 2022 as per the latest norms from Microsoft.

We have clients from all over the world from many industries such as HR, Business Development, Healthcare and Hospitals, Education, Construction, Legal Services, Accounting and Finance, and many more. Our clients range from SMEs to large-scale enterprises.

No, just a device that can access the Internet, including your phone or tablet. You will only need a standard laptop or desktop or any device such as Chromebook, iPad, tablet, or mobile phone with an active internet connection.

We only provide virtual desktops that are accessible from any device. If your office computer is being repaired or is out of commission, you can access your virtual desktop with all your files from any other device.

vDesk.works provides cross-platform support with all native clients to access the desktop remotely. We are the only provider offering quality services at very competitive prices. Our prices are all-inclusive. We do not charge additional fees for data usage.

Yes, vDesk.works allow you to map your network storage within vDesk.works, and you can sync your web drives like Google Drive, OneDrive, or Dropbox.

vDesk.works shadow allows you to take remote sessions of any system within the environment, allowing you to manage the system remotely.

Yes, vDesk.works provide Infrastructure as a Service and let you bring your local computing environment to the cloud.

No, there is no limit on the number of users. You can upgrade your environment by adding users at any time.

The cost is calculated per user per month. There is no cap on the usage, and one flat fee is charged monthly without any hidden charges.

Yes, users can be modified via the vDesk.works console.

This option is not available in the demo environment. Once you are moved to production, this feature will be available on request. Generally, the applications and the environment configuration are part of the onboarding process.

A policy can be applied to make the time zone in the vDesk.works session the same as that of the local machine.

Yes, we can hold on to all the updates/patches and schedule maintenance. The updates will only be performed after notifying and approval from the end client.

Yes, if you have opted for a DaaS license, each user gets 25GB as UPD (User Profile Disk). In the case of VDI, each user gets 50 GB UPD.

If you opt for 25+ DaaS, the users get an additional 128 GB (in total) of shared storage on top of the 25 GB available for each user, making it helpful for them to store and share files. In the case of 25+ VDI licenses, the additional shared storage provided is 500 GB in total.

For the VDI, we recommend Windows 10 & Windows 11 with a dedicated Graphics card of 2,4 & 8 GB memory.

In this scenario, we suggest using our DaaS, where the dedicated graph card will be installed with Windows Server 2019 or 2022 and Windows 10 desktop experience.

Discrete Device Assignment is a performance enhancement that allows a specific physical PCI device to be directly controlled by a guest VM running on the Hyper-V instance.

It allows you to utilize the full physical GC and is mounted to your virtual machine.

Yes, vDesk.works is a HIPPA compliant solution and vDesk.works desktop client helps you secure and control data while still enabling users to be productive.

vDesk.works provide an extra layer of authentication before establishing a secure connection, using Network Level Authentication (NLA) by default. All connections are made over TLS 1.2, and the data is encrypted at both ends.

The vDesk.works desktop client helps leverage PCI-DSS compliance as the data is in a secure centralized location, with no sensitive client data on any operative's local machine.

vDesk.works provides secure integration with your existing networks, system, and application infrastructure.

vDesk.works, uses AD authentication to make sure the user data is protected. Only domain users are allowed to log in to the DaaS environment.

Yes, vDesk.works protect its clients from DDoS attacks as well as malware attacks.

vDesk.works offers Webroot Endpoint Security Suite.

vDesk.works protects its clients from any such threats and provide them with a safe environment to work with.

Yes, vDesk.works support two-factor authentication.

Our failover and high availability strategy keep your vital data secure with regular snapshots and incremental backups.

Other backup plans are also available for a fee. Please contact us for more information.

No, but we are HIPAA and PCI DSS compliant. Our environment is fully secured and protected from cyberattacks.

Yes, it supports MFA with email, phone, and security key (USB). vDesk.works verify the user's credentials, and the user is asked to authenticate itself with the OTP sent via phone or email.

MFA is free in case you opt for email verification.

Yes, but only if you are hosted on Microsoft Azure Cloud.

vDesk.works supports TLS 1.2 encryption, and it is a safe and secure solution for your business as no data is stored on your local machine while you are working with vDesk.works cloud.

vDesk.works provides user-based subscriptions, and any additional software usage will require separate licensing.

Yes, you can increase and decrease the number of licenses you have subscribed to.

Yes, Sophos can be used. Sophos is a device-based license solution, and to install it, you will need to provide us with the installer so we can install it on the server.

Yes, our team of experts can do that.

vDesk provides you with a standard working desktop environment with all the necessary software over a TLS 1.2 secure connection. Data is being backed up daily as part of the BCDR procedures.

We provide TLS 1.2 end-to-end encryption. The data is secure whether they're idle, in transit, or while in use. We do daily backups as part of the BCDR procedures and offer additional security such as Bit Defender, Webroot, etc.

Webroot Endpoint Protection is an antivirus program that provides an additional layer of security to protect the data within the vDesk.works environment.

Yes, this is possible. We can whitelist web applications as per your requirements.

vDesk.works can be accessed from any HTML5-enabled web browser. For extended functionality (e.g., multiple screens) and the best user experience, vDesk.works recommend installing a local client.

No, we only provide Windows virtualization as of now.

However, we can provide SSH access to Linux-hosted VM via windows.

vDesk.works client application is available for download from our website vDeskworks.com

vDesk.works client application's free version available for download from our website vDeskworks.com

vDesk offers enterprise-grade NVMe SSD as a storage solution. Apart from standard storage included in the package, we also offer additional storage plans.

Our single install is compatible with both 32-bit as well as 64-bit operating systems.

vDesk.works client application is available and supported with Mac OS, Microsoft Windows, Linux, Android, iOS, and Chromebook.

Automated scheduled data backups occur daily. There's no need to spend money on pricey cloud storage to keep your data safe! In addition to daily scheduled backups, we keep a 30-day rolling data backup for those unanticipated instances when you notice a key piece of information is missing.

No, because we promise 99.999 % server availability. We've collaborated with the best-in-class data centers in Dallas, Phoenix, Amsterdam, Singapore, and Las Vegas. Your data will be available from another fully working data server even if one of our data servers is down for maintenance.

Our vDesk.works client is compatible with Raspberry Pi running Debian OS.

No, vDesk.works is not certified by Intuit for QuickBooks. However, QuickBooks Online and Desktop version both works fine with vDesk.works.

We support all QuickBooks versions and variations. We have got you covered whether you are using the US, UK, Australian, or Canadian editions. All of these editions work perfectly with our server setup. Our powerful server environments can manage all your QuickBooks editions and keep them organized and secure in one location.

We only need your QuickBooks license validation to authenticate/validate your ownership of the application and information on your local computer's operating system and the users you want to grant access to the server.

Yes, you can move your PC QuickBooks to vDesk.works

This message is displayed when there is any connectivity loss and you are no longer connected to an internet connection.

Yes, vDesk.works can be accessed through a smart TV browser. Feature compatibility of vDesk.works is dependent upon TV OS and its browser.

Initially, only the vDesk system login screen will be in English. Once the users log in to their session, they can select their desired language, and it will work accordingly (provided that the application supports the selected language).

Yes, we can replicate a similar server in our cloud and help you migrate the software to the cloud.

A server is a computer, device, or program that manages network resources. A bare-metal server is all about raw hardware. It is a single-tenant physical server that is completely dedicated to a single customer. It is best utilized when data-intensive workloads prioritize performance and reliability.

Thin clients function as regular PCs but lack hard drives and typically do not have extra I/O ports or other unnecessary features. Since they do not have hard drives, thin clients do not have any software installed. Instead, they run programs and access data from a server.

CD/DVD ROM redirection is supported upon connectivity to vDesk.works environment, users can access portable drives just like they would on a local physical machine.

USB drive redirection is supported upon connectivity to vDesk.works environment, users can access USB drives just like they would on a local physical machine.

Printer redirection is supported upon connectivity to vDesk.works environment, users can access printers just like they would on a local physical machine.

Yes, you can configure an additional webcam with a compatible USB cable.

Yes, printers and local drives are available under remote sessions in vDesk.works upon connection.

vDesk. works's highly professional team that will provide support to end-users via portal or chat.

A service path is required to log in to the vDesk.works client. It is provided by the vDesk.works team after successful purchase of vDesk.works subscription.

vDesk.works covers the hardware and software cost upgrades, updating to the latest OS updates/versions, or when it comes to upgrading bare-metal hardware. Clients will only be paying for their selected subscription cost and will only pay extra when upgrading resources like CPU vCores, memory, etc., to their subscribed plan.

A gateway is a telecommunications network node that joins two networks with distinct transmission protocols.

vDesk.works management allows administrators to perform various tasks through a single pane of glass. Such tasks include adding servers, user permissions, and reporting and auditing.

vDesk.works provides licenses with your package through add-ons and the vDesk.works support BYOL (Bring your Own License). For more details, you can send us an email at support@vdeskworks.com

No, because we promise 99.999 % server availability. We've collaborated with the best-in-class data centers in Dallas, Phoenix, Amsterdam, Singapore, and Las Vegas. Your data will be available from another fully working data server even if one of our data servers is down for maintenance.

Customer data is stored in the centralized and secured data center environment, providing clients with data integrity and backup solutions. The data is also available, and customers are entitled to access the specific data by connecting with vDesk.works clients.

Yes, vDesk.works hosted environment is compliant with PCI and HIPPA and is not only limited to these. It also provides cyber security and DDoS protection.

All the data, files, and programs you need to run your business are stored on servers at a secure data center. Your desktop uses the Internet to connect to those servers and deliver everything you need to your device.

While we cannot control your Internet issues, should it go down, you will still be able to access your hosted desktop from another location or device with internet connectivity. This is a better and lower-risk option than having your server fail and being left with no alternatives.

You can access your data almost immediately on any Internet-enabled device. Moreover, the right hosted desktop solution will keep your data robust, safe, and secure with automated backup services and best-in-class recovery processes.

After you receive login credentials and visit the vDesk.works client application for the first time, you will be prompted for credentials by a selection box.

vDesk.works session can be accessed virtually from any hardware device (such as Windows or Linux PCs, tablets, or Chrome books) that meets your requirements.

Yes, contact us via the "Contact Us" page with your contact information. We'll be happy to provide you with a demonstration.

We have different packages available, and you can see all the packages and their pricing on our website. https://www.vdeskworks.com/Account

We have 200+ employees across the globe.

Yes, we do have that in place.

We have three plans:
Standard: Next Business Day
Gold: 3-4 Business Hours with Ticketing system
Platinum: 1 Hour Response and can be customized to end-user requirements.

vDesk.works offer cost benefits on long-term contracts. Based on the number of users and contract duration, a custom quote can be provided.

You will have access to our team of experts and support staff based on the support package you choose.

Yes! We offer all kinds of support packages, including 24x7 support. You can choose the support package you want at the time of purchase.

Yes, anyone from your side can reach out to us for support.

Yes, you can use Zoom or similar service providers like GoToMeeting, Skype, etc.

Once you sign up with a vDesk.works account, you will receive the link to download the application in your email.

You can open the Google Play store from your Android TV and search for vDesk.works.

vDesk.works captures the virtual machines' snapshot every 24 hours. Our Tier III DC provides a 99.999% uptime guarantee, with redundant internet backbones and power circuits.