FAQs

Desktop-as-a-service (DaaS) is a form of virtual desktop infrastructure (VDI) in which the VDI is outsourced and handled by a third party. Also called hosted desktop services, Desktop-as-a-service delivers as a cloud service along with the apps needed for use on the virtual desktop

A data management platform, is a centralized system for collecting and analyzing large sets of data originating from disparate sources.

A hyper-visor is a hardware virtualization technique that allows multiple guest operating systems (OS) to run on a single host system at the same time. The guest OS shares the hardware of the host computer, such that each OS appears to have its own processor, memory and other hardware resources.

Centralized Management, Bring Your Own Device (BYOD) Support, Secure End-User Environment and a lot more.

DaaS can be used by everyone ranging from Small business enterprises to Large Businesses. They give you the freedom and flexibility to work from anywhere and have all the information you need in one convenient and secure location.

In a hosted desktop, employees turn on their devices and access all the files and programs they need. So it works essentially the same way as a standard desktop. The main difference is, rather than being stored on a server, all the files and programs you need are kept at a secure data center and delivered over the Internet.

With a hybrid model, businesses deploy and manage both on-premises and cloud-hosted services. Under the hybrid approach, these models exist separately, but they also interact with each other to provide a range of combined benefits.

One of the best things about the cloud is that it's fully scalable, so adding additional space to accommodate growth (or scaling back) isn't an issue at all. Setting up new accounts for new employees and ordering more storage space or applications can be done in a matter of minutes. What's more, with DaaS, you only ever pay for what you need.

No. The cloud has made enterprise-level hardware affordable. Our fully managed service are proven to improve your IT infrastructure, available for one affordable monthly cost. What's more, the cloud can help you reduce your costs with no costly hardware to install or maintain.

vDesk.works is a global provider of application delivery, desktop virtualization, and cloud client technology solutions. vDesk.works provide virtual desktop sessions and hosted apps as a cloud service which can be delivered to any device, anywhere, anytime.

It makes it possible for users to run their applications within the vDesk.works environment. The app is capable of supporting multiple sessions so different users can use the same app at the same time. Otherwise, it will run in a single session mode.

Yes, our vDesk.works environment supports HD videos and audio files.

vDesk.works requires an internet connection as low as 2MBPS. Once a link has been established, your desktop environment will work as fast as working on a local computer.

In Windows mode, press CTRL+ALT+Pause Break to view vDesk.works desktop, which can be minimized or maximized per your requirement.

vDesk.works provide virtual desktop sessions and hosted apps, such as cloud services, which can be delivered to any device, anytime, anywhere.

Yes, as long as you have access to the internet. Launch our vDesk.works application on your laptop or tablet with your credentials; you will have your work resources and available shared files instantly.

Yes, vDesk.works support legacy applications. Contact us for more information. We can provide a compatible operating system on demand.

vDesk.works environment is centrally managed. It has cross-platform support with all native clients to access the desktop remotely. We offer Remote FX vGPUs for the power workspace required by the end-users.

We provide Remote FX graphics support for your graphics requirement.

We are cloud agnostic, and our environment functions on any cloud platform. We also have this on your private cloud.
In case you have a subscription for Azure or AWS, we can provision vDesk.works within.

vDesk.works DaaS environment can be used on-premises for the organizations.

Windows 8.1 and Windows 10.

Each user in vDesk.works environment has their own UPDs (User profile disks), allowing them to store their personalized data over the shared desktop.

Windows Server 2012, 2016, 2019.

Yes, with vDesk.works it will be easier for you to manage your remote locations.

Software like Microsoft Office (extra license cost), browsers, Paint, Adobe Reader, Media Player, AutoCAD Viewer, Text editors are available by default. We can also add other applications based on your requirements, which may incur additional fees, based on software licensing cost.

1 GB (Max). No GPU is available in vDesk.works DaaS.

Monthly/annually, with a minimum of one month.

Per-User License (Pay as you go).

vDesk.works administrative rights are available with the Managers Package. However, in case a user obtains administrative rights, then he/she is solely responsible for managing the machine.

Yes, vDesk.works is available on Windows, Mac, Linux, Android, Chromebook, and any HTML5 enabled browser.

If you are using a shared environment with multiple users, the applied policies will apply to all the users within the environment.

It is suitable for multiple users in industries such as education, healthcare, legal services, constructions, human resources, marketing, business developments, and accounting or financials.

It is suitable for power users requiring dedicated hardware such as designers, AutoCAD engineers, and intensive applications such as Visual Studio, AutoCAD etc.

• Contacts
• Desktop
• Downloads
• Links
• Music
• Pictures
• User Registry data
• Roaming user profile Data

Well, you can, but that means setting up different tools to manage various settings in the server farm and client-side. While the vDesk.works management console provides everything through a single glass of pane.

We have our reporting built into the vDesk.works Managers console, helping you keep track of everything happening in the environment.
Also, we have our client console available cross-platform.

Yes, we do provide the license. Additional add-on services include OS, Office, or antivirus license(s).

Yes, we do offer them; it depends on the custom package. Mostly, we monitor them on our end to make sure the security is top-notch.

Yes, we will set up the VPN tunnel from our end to your end, and then we can fetch the user via your AD. If the GPOs are required, we can do that as well.

Yes, the content filtering is available where the website users or groups can be restricted.

You can obtain the Administrator license through us, and from there, you can shadow the sessions of your users.

Yes, we do support BYOL.

vDesk.works provide you a control panel where you can run a report to see the list of users with their login and logout times.

The list of default applications which come in the "Standard Desktop" are listed below:

• Notepad
  
• Notepad++
  
• Calculator
  
• Adobe Reader
  
• Email Client (Thunder Brid)
  
• WordPad
  
• Browsers (Microsoft Edge, IE, Mozilla Firefox, Google Chrome, and Opera Mini)
  
• Snipping Tool
  
• Paint

vDesk.works provides you with an administrator console, which lets you take control of your environment and manage it from the inside.

vDesk is the client, where the user can access the Windows desktop. vDesk.works Manager is the Admin console where the administrator of the company can set access controls for the users and various other tasks depending on the requirement, such as session shadowing, sending messages to users, force sign-out/logoff.

Webroot is an add-on, so Endpoint cost is not included in all the packages listed on the website.

You can use any tool to back up the virtual desktop data. However, the internet data usage will rise when the data is backed up.

Yes, you can deploy your custom applications/database. All the custom deployments will be done post-use case discussion and agreement between the client and the vDesk.works team.

In order to activate the application on vDesk.works, you can simply log in with your office account. Office license is user-based, and they are part of the User Profile Disk.

We will install the application on the server, and all users who will be given access to the application are the ones who can see the application. You can choose from the list of users whom you want to provide access for the Office application.

We are already in the Beta testing phase for a product where user can log in to the Windows environment directly through a portable USB.

Yes, VDI vDesk provides Windows 10 licenses.

Yes, it is available as part of our VDI offerings.

We have clients from all over the world that comes from all types of industries such as HR, Business Developments, Healthcare and Hospitals, Education, Constructions, Legal Services, Accounting and Financials, and many more. Our clients range from SME to large scale enterprises.

No, just a device that can access the internet, including your phone or tablet. You will only need a standard laptop or desktop or any device such as Chromebook, iPad, tablet, or mobile phone with an active internet connection.

We only provide virtual desktops that are accessible from any device. Even if your office computer is being repaired or is out of commission, you can always access your virtual desktop with all your files from any other device.

vDesk.works provides cross-platform support with all native clients to access the desktop remotely. We are the only provider offering quality services at very competitive prices. Our prices are all-inclusive. We do not charge additional fees for data usage.

Yes, vDesk.works allow you to map your network storage within vDesk.works, and you can also sync your web drive like GDrive, OneDrive, or Dropbox.

vDesk.works shadow allows you to take remote sessions of any system within the environment, allowing you to remotely manage the system.

Yes, vDesk.works provide Infrastructure as a Service and let you bring your local computing environment to the cloud.

No, there is no limit on the number of users. You can upgrade your environment by adding users at any point in time.

The cost is calculated per user per month. There is no cap on the usage, and there is one flat fee charged per month without any hidden charges.

Yes, users can be modified via the vDesk.works console.

This option is not available in the demo environment. Once you are moved to production, this feature will be available on request. Generally, the applications and the environment configuration are part of the onboarding process.

A policy can be applied to make the time zone in the vDesk.works session the same as that of the local machine.

Yes, we can hold on to all the updates/patches and schedule maintenance. The updates will only be performed after notifying and approval from the end client.

Yes, if you have opted for a DaaS license, each user gets 25GB as UPD (User Profile Disk). In the case of VDI, each user gets 50 GB UPD.

If you opt for 25+ DaaS, the users get an additional 128 GB (in total) of shared storage on top of the 25 GB available for each user, making it helpful for them to store and share files. In the case of 25+ VDI licenses, the additional shared storage provided is 500 GB in total.

Yes, vDesk.works is a HIPPA compliant solution and vDesk.works desktop client helps you secure and control data while still enabling users to be productive.

vDesk.works provides an extra layer of authentication before establishing a secure connection; through the use of Network Level Authentication (NLA) by default. All connections are made over TLS 1.2, and the data is encrypted at both ends.

vDesk.works desktop client helps leverage PCI-DSS compliance as the data is in a secure centralized location, with no sensitive client data on any operatives local machine.

vDesk.works provides secure integration with your existing networks, system and application infrastructure.

vDesk.works works with AD authentication to make sure the user data is protected. Only domain users are allowed to log in to the DaaS environment.

Yes, vDesk.works protects its clients from the DDoS attack as well as malware attacks.

vDesk.works protects its clients from any such threats and provides them a safe environment to work with.

Yes, vDesk.works support two-factor authentication.

We take daily snapshots of the DaaS environment, free of cost. Other backup plans are also available, for a fee. Please contact us for more information.

No, but we are HIPAA and PCI DSS compliant. Our environment is fully secured and protected from cyberattacks.

Yes, it supports MFA with email, phone, and security key (USB). vDesk.works verifies the user's credentials, and the user is asked to authenticate itself with the OTP sent via phone or email.

MFA is free in case you opt for email verification.

Yes, but only if you are hosted on Microsoft Azure Cloud.

vDesk.works supports TLS 1.2 encryption and ensures the data are secured while at rest and in transit.

vDesk.works is providing user-based subscription, and any additional software usage will require separate licensing.

Yes, you can increase and decrease the number of licenses that you have subscribed to.

Yes, Sophos can be used. Sophos is a device based license solution, and in order to install it, you will need to provide us with the installer so that we could install it on the server.

Yes, our team of experts can do that.

vDesk provides you with a standard working desktop environment with all the necessary software, over a TLS 1.2 secure connection. Data is being backed up daily as part of the BCDR procedures.

We provide TLS 1.2 end to end encryption. The data is secure whether they're idle, in transit or while in use. We do daily backups as a part of the BCDR procedures, and offer additional security such as Bit Defender, Webroot, etc., as well.

Webroot Endpoint Protection is an antivirus program that provides an additional layer of security to protect the data within the vDesk.works environment.

Yes, this is possible. We can whitelist web applications as per your requirements.

vDesk.works can be accessed from any HTML5 enabled web browser. For extended functionality (e.g. Multiple screens) and best user experience, vDesk.works recommends installing a local client.

vDesk.works client application is available for download from our website vDeskworks.com

vDesk.works client application's free version available for download from our website vDeskworks.com

Our single install is compatible with both 32-bit as well as 64-bit operating systems.

vDesk.works client application is available and supported with Mac OS, Microsoft Windows, Linux, Android, iOS and Chrome book.

Our vDesk.works client is compatible with Raspberry Pi running Debian OS.

Yes, you can use vDesk.works on Windows desktop, Mac, Linux, Android, and iOS devices.

Yes, you can move your PC QuickBooks to vDesk.works

This message is displayed when there is any connectivity loss and you are no longer connected to an internet connection.

Yes, vDesk.works can be accessed through a smart TV browser. Feature compatibility of vDesk.works is dependent upon TV OS and its browser.

No, vDesk.works is not certified by Intuit itself for QuickBooks. However, QuickBooks Online and Desktop version both works fine with vDesk.works.

Yes, only the vDesk system login screen will be in English. Once the users log in to their session, they can select the desired language, and it will work accordingly (provided that the application supports the Chinese language).

Yes, we can replicate a similar server in our cloud and help you migrate the software to the cloud.

A server is a computer, a device or a program that is dedicated to managing network resources. A bare metal server is all about raw hardware. It is a single-tenant physical server that is completely dedicated to a single customer. It is best utilized when you have data-intensive workloads that prioritize performance and reliability.

Thin clients function as regular PCs, but lack hard drives and typically do not have extra I/O ports or other unnecessary features. Since they do not have hard drives, thin clients do not have any software installed on them. Instead, they run programs and access data from a server.

CD/DVD ROM redirection is supported upon connectivity to vDesk.works environment, users will be able to access to portable drives just like they would on local physical machine.

Pen drive redirection is supported upon connectivity to vDesk.works environment, users will be able to access to pen drives just like they would on local physical machine.

Printer redirection is supported upon connectivity to vDesk.works environment, users will be able to access to printers just like they would on local physical machine.

Yes, you can configure an additional web-cam which has a compatible USB cable.

Yes, printers and local drives are available under remote sessions in vDesk.works upon connection.

vDesk.works's highly professional team can provide support to end users via portal or chat.

vDesk.works covers the Hardware and Software cost upgrades, updating to latest OS updates/versions, or when it comes to upgrading bare-metal hardware. Clients will only be paying for their selected subscription cost and will only pay extra when upgrading resources like CPU vCores, memory etc. additional to their subscribed plan.

vDesk.works provides licenses with your package in the form of Add-ons, vDesk.works supports BYOL (Bring your Own License). For more details, you can drop email at support@vdeskworks.com

Customer data is stored on the centralized and secured data center environment, providing clients with data integrity and backup solutions. The data is also available and customers are entitled to access the specific data by connecting with vDesk.works clients.

Yes, vDesk.works hosted environment is compliant with PCI, HIPPA and is not only limited to these, It is also providing cyber security and DDoS protection.

All the data, files and programs you need to run your business are stored on servers at a secure data center. Your desktop uses the Internet to connect to those servers and deliver everything you need to your device.

While we cannot control your Internet issues, should it go down, you will still be able to access your hosted desktop from another location or device with Internet Connectivity. This is a better and lower risk option than having your server fail and being left with no alternatives.

You can access your data almost immediately, on any Internet enabled device. What's more, the right hosted desktop solution will keep your data robust, safe, and secure with automated backup services and best-in-class recovery processes.

After you receive login credentials and visit vDesk.works client application for the first time, you will be prompted for credentials by a selection box.

vDesk.works session can be accessed virtually from any hardware device (such as Windows or Linux PC's, tablets or Chrome books) that meets your requirements.

Yes, contact us via the "Contact Us" page with your contact information. We'll be happy to provide you with a demonstration.

We have different packages available, and you can see all the packages and their pricing on our website. https://www.vdeskworks.com/Account

We have 200+ employees across the globe.

Yes, we do have that in place.

We have 3 plans:
Standard: Next Business Day
Gold: 3-4 Business Hours with Ticketing system
Platinum: 1 Hour Response and can be customized to end-user requirements.

vDesk.works offers cost benefits on long term contracts. Based on the number of users and duration of the contract, a custom quote can be provided.

You will have access to our team of experts and support staff, based on the support package you choose.

Yes! We offer all kinds of support packages, including 24x7 support. You can choose the support package you want at the time of purchase.

Yes, anyone from your side can reach out to us for support.

Yes, you can use Zoom or any other similar service provider like GoToMeeting, Skype, etc.

Once you sign up with a vDesk.works account, you will receive the link to download the application in your email.

You can open the Google Play store from your Android TV and search for vDesk.works.

vDesk.works captures the virtual machines' snapshot every 24 hours. Our Tier III DC provides a 99.9% uptime guarantee, with redundant internet backbones and power circuits.