Blog

Virtual PCs have been among one of the most innovative developments in technology in the past couple of years. As many companies continue to work from home, virtual desktop services provide greater flexibility. Workers no longer have to worry about losing their phones or laptops and can instead access company information from any secure device. However, not all virtual desktops have the capabilities to allow users to perform their best work. Ideally, a virtual desktop service should include advanced security with backups, a cloud-agnostic structure, an interactive dashboard, and remote assistance with session shadowing. vDesk.works is an example of a virtual PC provider that includes these features.

Overview of Virtual Desktop Features

One of the most important features that a virtual PC service should include is an advanced security infrastructure. vDesk.works provides security measures to protect users from cyberattacks and security breaches. Furthermore, vDesk.works ensures that data is secure by frequently backing up user data to the central cloud instead of the device being used. If a user’s device does get lost or stolen, they can access the vDesk.works dashboard from a different device with none of the data being compromised. The data backups also work alongside Microsoft Azure’s disaster recovery plan to restart the system from a secondary location in case of a disaster such as a power outage. The security infrastructure also helps protect customer data since vDesk.works is HIPPA and PCI compliant.

When company managers decide on a virtual PC provider, they should also ensure it has a cloud-agnostic structure. A device is cloud-agnostic when it can run on any device or platform, regardless of the developer. For example, vDesk.works can run just as well on a Windows device as it can on an Apple device. vDesk.works also allows users to access a Windows desktop while on an Apple device. Multiple devices can be accessed at the same time on a cloud-agnostic infrastructure. A cloud-agnostic structure is also ideal for freelancers or companies that use hybrid deployments considering using vDesk.works.

Another valuable feature that a virtual PC service should have is an interactive dashboard. The centralized dashboard in vDesk.works provides charts, graphs, and infographics that include detailed information about the company’s DaaS environment. Managers can use these dashboards to see user activity logs, which registered devices are currently being used, and other types of reports. These dashboards can be viewed with any device that has been registered with vDesk.works so managers can review this data even when they are not in the office. Administrators can also improve the performance of the server farm by setting up health checks in the dashboard view.

Virtual PC services should also have the capability to perform remote assistance with session shadowing. Remote assistance is defined as one user assisting another user by taking control of their device to fix problems or minor mistakes. An example of remote assistance would be if one user accidentally downloaded malware or a virus and does not know how to remove it. By using remote assistance, another user in a separate location would control the other user’s device and show them how to fix the problem in real-time. Session shadowing is when the user in need of assistance watches as the support team member fixes the issue. In vDesk.works, remote assistance is used by the support team to assist clients. By using remote assistance, companies with multiple offices do not need to maintain IT teams in each company branch.